Customer Care and Services

Headphones with computer keyboard

The inquiry units, search rooms, document receiving services and cash desks of the DPMA are open. For details, see the opening hours

Munich receiving service, including the cash desk, is closed until further notice. Mail items are accepted at the gate, cash deposits are currently not possible.

Face-to-face advice and initial consultations for inventors are provided subject to appointment only. Outside our opening hours, you can use the automated mailboxes in Berlin and Jena. In Munich, you can hand in any mail and items at the reception desk. 
The customer service staff can be reached by telephone and e-mail at:  
Service area Telephone E-mail 
Central Customer Care and Services  089 2195-1000 
Hotline for database users 089 2195-3435 

We are ready to help you

Our Central Customer Care and Services is the first point of contact for any question you wish to ask the DPMA.

  • You wish to apply for a patent, a utility model, a trade mark or a design?
  • You have general questions about IP applications, the procedures and the application requirements or about fees?
  • You want to obtain information about the legal and procedural status of your IP applications (register information)?
  • You wish to receive advice and support with conducting searches for patents, utility models, trade marks or designs?
  • You need help to find your way around our extensive website?
  • You have suggestions for improvement or complaints?

At our locations in Munich, Jena and Berlin (Information and Service Centre), the staff of several teams and of two information levels of the Customer Care and Services will be happy to assist you:

  • central phone number +49 89 2195-1000
    (Monday through Thursday from 8:00 to 16:00 and Friday from 8:00 to 14:00 local time)
  • e-mail to
  • post or fax
  • service for visitors at the enquiry units in Munich, Jena and Berlin


The Customer Care and Services is not authorised to give legal advice. Legal advice is exclusively provided by patent attorneys and lawyers.


Last updated: 8 February 2023