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Caution: Fraudulent requests for payment by e-mail!

Fraudulent requests for payment circulated again! In contrast to previous cases of fraud, trade mark applicants were contacted by e-mail. The e-mails sent in the name of the Office management of the DPMA request the recipients to transfer allegedly due application fees (up into the four-digit range) to foreign accounts. The scam e-mails are also accompanied by a forged trade mark certificate containing the logo of the DPMA and an imitation signature of the office management..

The DPMA expressly points out that these e-mails are not related to the Office. The Office does not send invoices or requests for payment - neither for the application or renewal of IP rights nor for their publication in the official registers.

The inquiry units, search rooms, document receiving services and cash desks of the DPMA are open. For details, see the opening hours

Munich receiving service, including the cash desk, is closed until further notice. Mail items are accepted at the gate, cash deposits are currently not possible.

Please note that you must show a valid photo ID at the gate. 
 
Face-to-face advice and initial consultations for inventors are provided subject to appointment only. Outside our opening hours, you can use the automated mailboxes in Berlin and Jena. In Munich, you can hand in any mail and items at the reception desk. 
 
The customer service staff can be reached by telephone and e-mail at:  
Service area Telephone E-mail 
Central Customer Care and Services  089 2195-1000 info@dpma.de 
Hotline for database users 089 2195-3435 datenbanken@dpma.de 

We are ready to help you

The contact persons of our Central Customer Care and Services will answer your general questions, questions about industrial property rights or about your IP applications. If necessary, we also forward your enquiry to the responsible unit at our office. We would like to expressly point out that the Customer Care and Services is not authorised to give legal advice.

  • Phone: +49 89 2195-1000
    (Monday through Thursday from 8:00 to 16:00 and Friday from 8:00 to 14:00 local time)
  • E-mail: info@dpma.de
  • You can find our fax numbers here.
  • Opening hours of the service sections and public holidays on the site Opening hours
Service section Phone number E-mail
Central Customer Care and Services +49 89 2195-1000 info@dpma.de
Hotline for Database Users +49 89 2195-3435 datenbanken@dpma.de
Online search support via "Webex" +49 89 2195-1000 Notice of online search support
DPMAdirekt Hotline for E-Filing   DPMAdirekt@dpma.de
Press and Public Relations +49 89 2195-3222 presse@dpma.de
Arbitration Board under the Employee Inventions Act +49 89 2195-3943
+49 89 2195-3936		 info@dpma.de
Arbitration Board under the Act on Collective Management Organisations (CMO Act) +49 89 2195-2673 info@dpma.de
Zentraler Rechnungseingang DPMA
Invoices to the DPMA
(does not apply to the payment of fees and costs relating to IP matters or arbitration boards)		 ZRE@dpma.de
Enquiries to the Jena Sub-Office (delivery of goods, etc.) +49 3641 40-5700  

Please note that procedural acts such as applications, requests, communications concerning proceedings of the Arbitration Boards at the DPMA and under the CMO Act (Verwertungsgesellschaftengesetz) cannot be submitted via e-mail; submission is only admitted by post, fax, using the DPMAdirektPro software, or in person to be legally valid.

Picture: iStock.com/BrianAJackson

Last updated: 22 August 2024