Field of actions Customers"

To communicate with our customers, we use, in addition to traditional means, direct, digital communication channels. We are developing our customer service including the complaint management system. We approach our customers: With exhibition stands and mobile teams, we are present at many trade fairs. A good information flow increases the quality of applications and thus allows quick examination procedures.

Since March 2019, there has been the User Advisory Council on Patents and Utility Models, which holds regular meetings. The User Advisory Council on Trade Marks and Designs will be established soon. We have changed the DPMAnutzerforum, our annual customer conference, from a pure information platform to an information and communication platform.
To disseminate information broadly, we are intensifying cooperation with the patent information centres as regional IP service providers. In this context, the DPMA-IDZ in Berlin plays a pivotal role as an adviser and coordinator.